Booking and general terms

In order to book a tour you have several options at your disposal: you can use our on-line form, send your inquiry by email to our Booking Center at sales@argentinadiscovery.com, or you can call us at +54-11-4342-5401.

We will contact you back with the details of the travel, the cost and the tour terms and conditions. Once the service terms are agreed, you should place a down payment amounting to the 30% of the tour’s total cost and send a copy of the transaction’s receipt to our email address.

We will sign up the services corresponding to your chosen tour(s) once your down payment is credited, and when the services you requested are confirmed by the Operators (service providers) the tour will be considered fully confirmed.

The remaining balance to cover 100% of the contracted services shall be paid 40 days prior to the tour’s departure date, with the exception of some services such as cruises or expeditions for whom the Operator might require the full payment to be made earlier. You will be notified if this is the case when we send you the tour’s details and conditions, which is basically the first stage of the tour’s arrangements.

For us to be able to acquire air or ground tickets on your behalf, a deposit for the full amount of the ticket is required.

Cancellation fees
40 days before departure day or earlier: USD 150 to cover cancellation costs.
39 - 20 days before departure day: 30% of the tour’s total cost.
19 - 10 days before departure day: 60% of the tour’s total cost.
Less than 10 days before departure day: 100% of the tour’s total cost.

Argentina Discovery reserves for itself the right to cancel a tour when obliged by cases of Force Majeure, in which 100% of the money received as payment or pre-payment of services will be refunded to the passenger.

Argentina Discovery reserves for itself the right to alter the itinerary or to suspend scheduled activities when weather or any other circumstance might require it for the safety of any member of the group and/or the best development of the tour.

Argentina Discovery reserves for itself the right to modify lodging services in the event that the selected hotels happen to have no rooms available. In such cases, the service will be replaced with another one of same style and category, or rates will be adjusted accordingly, shall the new accommodation be in a different price range.

Departures with a minimum of passengers required
Those travels requiring a minimum of passengers to be carried out can be canceled by Argentina Discovery up to 20 days before the stated departure date If the necessary amount of passengers has not been reached. In such case, the full amount of money received will be reimbursed to the customer, and the contracting customer can not request any compensation other than the exact amount of money he or she had already paid for the tour or bookings.
The event of a tour cancellation due to the minimum of passengers not being reached does not imply any obligatory compensation is owed to the contracting agency or passenger.

Limitation of Liability
It is the passenger’s responsibility to contract a ‘medical insurance policy’ and ‘life insurance policy’ with due anticipation.

Argentina Discovery will not be held responsible of delays or eventual expenses incurred by the passenger due to illness, weather conditions, acts of warfare, terrorism. political events, natural disasters, technical difficulties or any other reason out of its control, including, but not limited to, those caused by airlines or transportation services in general.

Some of the offered travels are carried out in regions distant to significant urban areas, where medical services and services in general can be afar from the passengers at some points in time. Our Operators make everything in their power to guarantee the safety and well-being of the passengers, and every passenger agrees, by booking any service, to be fully aware and conscious of the potential risks and dangers associated with the activities involved in the tours.

By contracting any tour the passenger and/or travel agent agrees that the total amount for any claim eventually held against Argentina Discovery, for any reason associated with the responsibilities attached to the company, can never, under any circumstance, amount to more that twice the value of the services signed with Argentina Discovery.